Terms and Conditions

1. Registration is £35 (non-refundable) for courses and £45 for accommodation placement. Course registration includes access to e-learning programme / self-access. There is no registration fee for part-time evening classes.
2. Payment: all fees must be paid at least three weeks before the course starts. The school reserves the right to refuse admission to accommodation and / or lessons if payment has not been made.
3. If a student requires a letter from the school for a visa / entry to the UK they must pay a minimum of half the course fees in advance plus one week’s accommodation plus registration fees.
4. Fees cover tuition but do not include textbooks (which you will need to buy for each course and are approximately £15 - 20 ) or registration for external exams (e.g. Cambridge exams, IELTS, which are approximately £90 - 100 ).
5. All students must take out student travel insurance to include course cancellation and should be aware if there are any health care agreements between the UK and their country of residence.
6. There is no refund or discount when the school is closed on a public holiday. One-to-one lessons will not be scheduled for a public holiday. Public holidays for 2008: 1 January, 21 and 24 March, 5 and 26 May, 25 August, 25 and 26 December
7. There is no refund if a student decides to cancel his or her course after it has started. The school will issue a credit note for the remaining amount which may only be used by the student cancelling at any time in the 12 months following cancellation for the same course.
8. Visa refusal: the school will refund the fees (less £100 to cover administration costs) on production of the refusal letter from British Embassy / Home Office. If the refusal is less than one week before the course starts and the school has arranged accommodation then the student will also be charged for one week's accommodation and the placement fee. The student will also be responsible for all bank charges if a transfer is made for the refund.
9. Course cancellation charges: More than 4 weeks before start of course - 25% of total course fees. 2 - 4 weeks before start of course - 50% of total course fees. Less than 2 weeks before start of course - 50% of total course fees + accommodation placement fee + one week’s accommodation fee depending on type of accommodation arranged. Please note that accommodation cancellation charges can vary depending on the type of accommodation booked. You will be informed about this at the time of booking.
10. In all cases, a refund can only be made to a student after the school has received written confirmation of the cancellation. The school may also request that the student return original letters that may be used for obtaining visas or entering the UK.
11. The school reserves the right to refuse admission of any student or dismiss any student in the event of misconduct or unsatisfactory work or attendance or repeated late arrival, without refund of fees.
12. Students who require an attendance certificate for visa or visa extension purposes must attend a minimum of 80% of their course.
13. The school reserves the right to cancel or alter a course, if we do we will offer an alternative course or refund.
14. You may not take holiday on a course that is shorter than 12 weeks or during an exam course. You must give 2 weeks' notice before taking a holiday.
15. The school will decide the time and level of your classes after you have taken a test.
16. The school reserves the right to alter class times before or during a course.
17. PLEASE NOTE: Error in brochure inserts for fees. Part-time evening courses (C19 - 21) are priced at £200 for 12 weeks and not £140.

COMPLAINTS: If you have a complaint to make the procedure is as follows -

• Arrange an appointment with a member of staff (Principal, Director of Studies, Office Manager) - the aim is to solve any disputes amicably.
• If you are still not satisfied please contact English UK. They will deal with any complaints between students and schools. Please check all their terms here.